Refund policy

At Petszest, we want you (and your furry friend) to be 100% happy with your purchase. If something isn’t right, we’re here to make it right. 🐾

Free 30-Day Returns

We offer a 30-day free return policy, which means you have 30 days after receiving your order to request a return—absolutely free.

To be eligible for a return, your item must be:

In the same condition you received it

Unused, unworn, and in its original packaging

With tags and proof of purchase (receipt or order number)

How to Start a Return

Simply email us at support@petszest.com to start your return request.
Once your return is approved, we’ll send you:

A free return shipping label

Step-by-step instructions on how to send your package back

⚠️ Items sent back without first contacting us will not be accepted.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us immediately with photos. We’ll evaluate the issue and send a replacement or full refund right away.

Exceptions / Non-Returnable Items

Some products cannot be returned for hygiene or safety reasons, such as:

Pet food, treats, or consumables

Custom or personalized products

Opened grooming or personal care items

Sale or clearance items

Gift cards

If you’re unsure about a specific product, reach out before ordering — we’re happy to help.

Exchanges

Need a different size or color? The easiest way is to return your item for a refund and place a new order once your return is accepted.

Refunds

Once we receive and inspect your return, you’ll be notified via email.
If approved, a refund will be issued to your original payment method within 7–10 business days.
Please note, your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed and you haven’t received your refund, contact us at support@petszest.com.